Postage as of 1st April 2021 is £3.49 second class and £4.99 first class in the UK. We offer a 48 hour tracked service also but you should add onto this dispatch times which may vary. Overseas shipping will cost extra, but thats no problem, we can quote you for this. We very rarely encounter any issues with delivery however please note: even Royal Mail say that " any dates quoted are approximate only, and the time of delivery is not of the essence." We can not therefore ensure that the service you receive will be uninterrupted, timely, secure or error free, however, we will try our very best to ensure a smooth and swift service. We can not guarantee that a parcel will arrive with you in any time frame as we have no personal control over your parcels' delivery. Your beautiful gift will be sent to you in the post via Royal Mail. We can send your parcel to you, or direct to the person it is for, if you want us to. We offer a gift wrapping service designed especially for this and we can pop a note or a greeting card in there for you too. Please contact us for further info. Whoever your gift is for, it will be wrapped with love and bubble wrap in postage bags or boxes and a proof of postage is obtained. Your parcel is delivered from our HQ in the heart of Lincolnshire to your door. We aim to ship out within one working day, however, we dont ship at weekends and cannot ship on bank holidays. Any weekend orders will be processed on Monday morning. We are finding that the Royal Mail delivery times are taking a lot longer as online shopping has increased through lockdown and the Christmas period is seeing significant delays of up to two to three weeks. We have no control over this but we can aim to post your product out within one to two working days to get it on its way as soon as possible. Please therefore allow extra time for your parcel to arrive. There are times we will be away. And we will have some time off too so please check our Facebook/Instagram page for updates and I will also leave a note at checkout advising of this. Our handmade products will take a little longer because they have been personalised for you and any made to order gift will not be refunded.
Free shipping coupons and codes are meant for the recipient only and should not be used by anyone else. A free shipping code will entitle the user to one free, second class shipping only, even if other options are available, the item will be sent second class only. If you would prefer your item to go first class or by 48 hour tracked you must pay for this service. The codes are only for U.K delivery. It is not possible to use free shipping codes for overseas. Do we ship overseas? We certainly do, its no problem! Please send us and enquiry via our contact form and we will contact our Post Office and get a price for you or use the calculator on the website at checkout. We have shipped to the USA so we know that price varies from £11 - £23 depending on weight. The best prices are found for you.
If there is something you would really like and its saying out of stock we will put a date that new shipment is due in at the top of the picture. However, please still feel free contact us via our enquiry form and we will advise you if we can get it in for you or when a further shipment is due in, especially if no further shipment date can be seen. The information on this website is for general guidance only and should not be used solely for making decisions. We try to represent our products fully but these are just guidelines. We reserve the right to change our prices online at any time and without notification. Our prices may vary from visit to visit to our website due to increases in costs or the prices may decrease because we have decided to run a sale. Products also may be on an introductory offer and then may go to full price. We do not accept any liability for a product and the use for which they may be used for. There are no warranties and guarantees with our products and we cannot accept any liability for a products functioning
If you are unhappy with your purchase from Next Chapter Gifts, please return it to us within 14 days of reciept, by Royal Mail, retaining a proof of postage until we have acknowledged receipt of it. Please note: we do not pay for products to be returns. Unfortunately, we cannot cover any shipping costs you incur for returning a product or refund the original postage costs. Personalised items cannot be returned. If you do return a product we will happily issue you a refund for the product as long as the product is in the condition that we sent it. If you do not meet these requirements a refund may not be issued. If your product arrives with you and it is damaged in any way we will issue you a replacement if we have one, or if we dont have another lovely gift in stock we will issue you with a full refund. We would require photos of the product to be sent to us clearly showing the damage and possibly may ask for the product to be returned to us. As for refunds due to parcels going missing, we have up to 30 days in which to issue a refund under the Consumer Rights Act 2015 and cannot refund you until a process has been followed. We will not and can not guarantee that your parcel will be delivered within a specific amount of time as we have no control over the Royal Mail or any other delivery service. Once your parcel leaves us we are reliant on the delivery services ourselves. If your parcel has gone missing we can track the delivery however we cannot issue a refund until we have opened a missing parcel investigation with Royal Mail. We try to resolve matters quickly for our customers, however, Royal Mail will not open missing parcel cases until 10 -14 working days have passed. Once Royal Mail have agreed the parcel is missing we will refund you. If 30 days have passed, regardless of Royal Mail confirming the parcel is lost we will refund you.